RETURN & CANCELLATION POLICY

Return Conditions

To be eligible for a return, your item must satisfy all of the following at the time it reaches us:

Return Window

The return request must be raised within 14 days of the delivery date

Pickup Cost

Return pickup is free of charge for most serviceable pin codes. Our courier partner will collect the item from your original delivery address. If reverse pickup is unavailable in your area or repeatedly fails, our team may ask you to self-ship the product. In such cases, shipping reimbursement, if applicable, will be confirmed by our support team before dispatch

Product Condition

Items must be unused and unworn, with all original tags, stickers, and labels intact

Packaging

Products must be returned in their original packaging, including any box, wrapping, or protective materials they arrived in

Sets, Combos & Freebies

Products sold as a set, combo, or with a freebie must be returned complete — the main product, any bundled items, and all freebies included. Partial returns of a set or combo will not be accepted

Multi-Item Orders

For orders containing multiple separate items, individual items may be returned independently, provided they meet all return conditions. Sets, combos, and orders with freebies must still be returned as a complete unit

Returned in non-original condition? If a return arrives and does not meet the conditions above, we will notify you and hold the item for 14 days. Should you wish to have it sent back, a shipping fee of ₹200 applies and must be arranged within that window. If there is no response within 14 days of our final notification, the item may be disposed of, subject to applicable law.

Received a damaged or incorrect item? That is handled separately under our Claims and Disputes Policy. Please visit our Claims and Disputes page to raise a report directly.

How Exchanges Work

If you would prefer a different size or model rather than a refund, we are happy to arrange an exchange. Exchanges are typically faster than refunds, with the replacement reaching you in 4–5 business days after your return clears quality check, compared to 5–7 business days for a refund to reflect in your account.

Same Product

You can exchange for a different size or variant of the same product at no extra cost, subject to availability

Different Model

You can also exchange for a different product or model. The replacement must be of equal or greater value than your original order

Upgrades

If the replacement you choose is priced higher than your original order, you can pay the difference at the time of exchange to complete the swap

Lower-Priced Items

Exchanges for lower-priced products are not available. If you wish to switch to a lower-priced item, please return the original for a refund and place a fresh order for the new product

Availability

All exchanges are subject to stock availability at the time of processing. If your preferred replacement is unavailable, a refund will be issued instead

Not sure which model to pick? Write to us at support@hndrd.co before raising the request and our team will help you choose.

Items We Cannot Accept Back

The items listed below are not eligible for change-of-mind returns or exchanges. However, if you received a damaged, incorrect, or missing product, your issue may still be reviewed under our Claims and Disputes Policy or Warranty Policy, as applicable.

• Personalized T-Shirts
• Socks
• Wrist Bands
• Towels
• Rackets with String Customization
• Racket Remix / Gripping Service
• Badminton Strings
• Tennis Strings
• Grips
• Grip Powder
• Shuttlecocks (Nylon or Feather)
• Cricket Tennis Balls
• Pickleball Balls
• Knee Support / Pads
• Ankle Support
• Elbow Support
• Wrist Support
• Back Support
• Kinesiology Tape
• Hand Grips
• Skipping Ropes
• Swimming Glasses
• Water Bottles
• Insoles
• Court & Equipment Items

Manufacturing defect? If you believe your product has a defect in materials or workmanship, that is covered separately under our Warranty Policy and not through this return process. Please visit our Warranty page to raise a claim.

Return abuse: Hundred reserves the right to refuse return or exchange requests in cases of suspected abuse, repeated misuse of the return process, or where evidence appears altered or fabricated, subject to applicable law.

How to Initiate a Return or Exchange

All return and exchange requests must be submitted through our portal within 14 days of delivery. The process is simple and takes just a few minutes.

1. Pickup is arranged Once your request is submitted, our courier partner will typically schedule a pickup from your original delivery address within 2–4 business days.
2. Have it ready Pack the item securely in its original packaging before the courier arrives. Items that are not adequately packed may be refused.
3. Two attempts only If the first pickup attempt is missed, one final attempt will be made the following business day. If both attempts are unsuccessful, the return request will be cancelled.
4. Quality check Once received at our facility, every return undergoes a thorough quality check and validation to confirm it meets our return conditions.
5. We'll keep you informed If approved, your refund or exchange will be processed and you will receive a confirmation by email. If the return does not meet our criteria, a member of our Customer Care team will contact you directly to explain the next steps.

Refunds

Refund Method

All refunds are credited back to the original payment method used at the time of purchase. We do not offer refunds via any other route

Timeline

Refund timelines vary depending on the type of refund. Returns approved after quality check are typically refunded within 5–7 business days. Undelivered prepaid orders returned to us by the courier may be refunded sooner, usually within 24–48 hours of refund initiation. Final credit timelines may vary depending on your bank or payment provider

COD Orders

For Cash on Delivery orders, refunds are issued via bank transfer to the account details you provide in the return form. Please provide accurate bank account details. Hundred will never ask for your UPI PIN, card PIN, OTP, or full card details

Not Available As

Refunds cannot be issued in cash or by cheque under any circumstances

Sale Orders

If you return an item purchased during a sale or promotional period, you will be refunded the amount you paid at the time of purchase, not the current listed price

A reminder on condition: To qualify for a refund, returned items must be unused, with all tags intact and in their original packaging. Items that do not meet these standards may be ineligible, and our team will reach out if that is the case.

Cancellations

Before Shipment

You may cancel or amend your order at any point before it has been dispatched. Please contact us at support@hndrd.co or via live chat as soon as possible. Orders are processed quickly and we cannot guarantee changes once packing has begun

Cancellation Fee

We do not charge a cancellation fee for eligible cancellations made before dispatch on non-customized orders

After Shipment

Once your order has been dispatched, it can no longer be modified or cancelled. If the item is not what you expected, you are welcome to raise a return request after it has been delivered

T-Shirt Printing

T-Shirt Printing orders cannot be cancelled, modified, or refunded at any stage once the order has been placed. As each item is printed specifically for you, no exceptions can be made

Racket Services

Orders involving Stringing Service, Gripping Service, Racket Remix, or Paddle Remix cannot be cancelled or modified once work has commenced. If the service has not yet started, contact us immediately at support@hndrd.co and we will do our best to help.

If a modification is requested after the service has been completed, the customer must bear the applicable consumable costs (such as string cost) and service charges before any further change can be processed.

If a cancellation is requested after stringing or customization has been completed, cancellation is not possible as the service has been rendered. If the customer insists, the string and service charges will be deducted and only the remaining balance will be refunded

Cancellation by Hundred

We may occasionally cancel an order due to stock unavailability, payment issues, address or serviceability concerns, suspected fraud, or operational reasons. If we cancel a prepaid order, a full refund will be issued to your original payment method

Grievance & Escalation

We aim to acknowledge return, refund, and cancellation-related complaints within 48 hours and resolve them within 7 to 10 business days wherever possible.

If your issue is not resolved to your satisfaction, you may escalate it to our Grievance Officer, whose details are listed on our Contact Us page. Consumer complaints will be redressed within one month from the date of receipt, in line with applicable law.